Compliance

Documentation for ChatMD's data governance and compliance capabilities for healthcare organizations.

ChatMD provides built-in controls for SOC 2 Trust Services Criteria, specifically addressing the unique challenges of AI deployments in healthcare settings. This guide covers how ChatMD implements C1.2 (Confidential Information Disposal) and P5.1 (Data Retention) controls for your SOC 2 audit.

ChatMD maintains a complete record of all PHI removed by retention policies. This documentation is essential for HIPAA compliance, OCR audit response, and demonstrating your data minimization practices.

ChatMD maintains a complete, tamper-evident record of every clinical AI interaction. When clinicians use AI to query patient records, summarize medical histories, or retrieve lab results, each action is automatically logged with full context—who accessed what, when, and why.

ChatMD enables healthcare organizations to preserve patient data during malpractice litigation, regulatory investigations, OCR audits, or internal compliance reviews. Holds can target all data for an organization or specific patient conversations and documents. Protected data is excluded from automated retention cleanup until the hold is released.

ChatMD implements the technical safeguards required by the HIPAA Security Rule and supports the administrative requirements of the Privacy Rule for AI-assisted clinical workflows. This guide explains how ChatMD addresses PHI access logging, minimum necessary access, and data retention when clinicians use AI to interact with patient records.

ChatMD provides configurable retention periods for clinical conversations, audit logs, and patient documents. Policies can be set at the healthcare organization level with department-specific overrides, allowing you to align data lifecycle management with your regulatory requirements and risk management strategy.